Software Subscriptions

Keeping you up to speed.
Always.

Committed to delivering the most advanced NDT solutions today, and tomorrow

Your inspection instruments should benefit from the latest, most up-to-date and reliable software. Our software offering is twofold: either opt for an economical yearly subscription, or a perpetual license with updates for ultimate peace of mind.

Details

Eddyfi Technologies provides the most advanced NDT technologies in the world, helping OEMs, asset owners and service companies enhance productivity, save lives, and protect the environment. Our mission is to push the limits of advanced NDT to new heights.

Our strong product development team is driven by a fierce passion to bring new technologies and software features to the market. To deliver on our promise of providing the most advanced NDT solutions, we have introduced Software Subscriptions (SS) and optional Hardware Maintenance Plan (HMP).

Importance of software for advanced NDT

Software plays a central role for almost any advanced NDT method today. It provides a lot of the value that people look for when investing in advanced NDT equipment. The ability to capture the best quality data, perform the most accurate analysis, and deliver the most relevant inspection report is heavily influenced by the contribution of software. Think of it as the big portion of iceberg... hidden but significant!

Importance of software for advanced NDT

Yearly Subscription

You will always have access to the latest version of the software available, as updates are included with the subscription. Also, note you have full flexibility not to renew your subscription for some time if you have no need for a given instrument.

  • Reduced upfront capital expenditures
  • Software updates including innovative features
  • Software technical support

Perpetual License

Perpetual software licenses come standard with a 5-year access to the latest version of the software available, as updates are included with the perpetual offering. At the end of the period, you are free to operate any of the versions made available during the 5-year span.

  • Peace of mind, no renewal required
  • Built-in updates including innovative features during 5 years
  • Software technical support

Hardware Maintenance Plans (HMP)

Annual calibrations and preventive maintenance ensure your equipment is operating in peak condition, while the extended comprehensive warranty ensures years of dependable service at a fixed budget. A Hardware Maintenance Plan can be purchased within 90 days of equipment delivery.

  • Annual calibrations
  • Preventive maintenance checks
  • Extended comprehensive warranty
  • Hardware technical support
  • Three or five-year options

CAPEX requirements for advanced NDT

With a subscription model, service companies can invest less to deploy advanced NDT or select higher-end versions for a more affordable price. In most cases, you can expect a 30 to 60% reduction in CAPEX while gaining access to the most up-to-date software available.

CAPEX requirements for advanced NDT

Combined Benefits

  • Reduced capital expenditures
  • Software updates including innovative new features
  • Annual calibration
  • Preventative maintenance checks
  • Extended comprehensive warranty
  • Software & hardware technical support

Frequently Asked Questions

How often can I expect new software versions?

We are committed to at least one key software update per year, and two per year (or more!) for some high-profile product lines synonymous with significant continuous improvement and R&D.

What about new software versions after the initial 5 years of a perpetual license?

A perpetual license grants you the right to use and access all new updates during 5 years, and use the last version of the software you installed (or a previously-supported version that was made available to you during the 5-year subscription). Should you wish to benefit from new software versions after this 5-year period, we encourage you to contact us for updates or upgrades.

What is the advantage of a 1-year software subscription?

Compared to a perpetual license, a 1-year subscription is significantly more affordable and reduces the acquisition cost of new technology. In some cases, it also allows you to opt for a higher-end instrument model, while keeping the total cost within budget. In all cases, when the time comes to renew, you may choose a perpetual license if you think it is best.

Am I forced to install new software versions?

No, you are always free to continue using a supported, previous software version during your subscription period. However, we highly recommend using the newest software to benefit from the latest features and improvements.

What is the ‘extended comprehensive warranty’ that comes with a hardware maintenance plan?

All HMPs come with an extended comprehensive warranty that completely covers your instrument for the duration of the plan. The warranty protects you from all failures arising from the normal use of the instrument: all parts and labour in the case of a repair.

What is the ‘preventive maintenance’ that comes with a hardware maintenance plan?

Unlike some, we do not simply perform a basic compliance verification on our instruments. All HMPs come with an elaborate preventive maintenance inspection: in the context of the yearly calibration, our qualified technicians actually open the casings, may actively replace some components, and always perform a series of tests (mechanical and electrical) covering all the instrument’s functionalities to minimize unforeseen failures and downtime.

"Developments within your software are very fast and updates are made available regularly. This is unseen and key to sell advanced services."

- NDT Manager, USA Service Provider

"Quality and performance of products – especially software – are all outstanding!"

- NDT Analyst, USA Service Provider

"Keep doing what you’re doing. Somebody in this industry has to step up and take these technologies to the next level and that is exactly what Eddyfi is accomplishing!"

- Owner, North American Service Provider

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