On this page you will find the answers to the most frequently asked questions about our products and services. If you don’t find the answer you are looking for, don’t hesitate to contact us.

Reddy® / Magnifi® GO

How do I create a sizing curve with Reddy?

Watch this short video to find out how.

 

How do I configure a filter with Reddy?

Watch this short video to find out.

 

How do I use the arrow keyboard on Reddy?

Watch this short video to find out.

How do I manage my data files, setups, and inspection folders?

Watch this short video to find out how.

How can I transfer files between Reddy and a computer?

Watch this short video to find out now.

How do I import a setup to Reddy?

Until you can import setups from Magnifi 4.0 and later, you must first create a setup using the Magnifi GO setup creation wizard. You can easily transfer this setup to to other Reddy units as follows:

Reddy 1

This is the unit containing valid setups. Make sure that you know where the setups you want to transfer are located — in a specific Inspection folder or in the setup master list.

Connect a USB mass storage device (MSD) to Reddy's USB connector and press the QUICK COPY button (located next to the USB connector). The quick copy backs up all your Inspection folders and your setup master list to the MSD.

PC or Laptop

Disconnect the MSD from the Reddy, and then connect it to a USB port on your computer. Open Windows Explorer. Create a new folder in ..\Reddy\Projects named ImportedSetup (for example). Copy the setups that you want to import from the MSD to your second Reddy unit into the ImportedSetup folder on your computer. If the setups you want to transfer come from Reddy 1's master list, they are in the MSD's ..\Reddy\Setup folder. If the setups you want to transfer are in specific Inspection folders, they are in the MSD's ..\Reddy\Projects\InspectionName folders.

Windows Explorer

Reddy 2

Disconnect the MSD from your computer, and then connect it to a USB connector on the Reddy.

In Magnifi GO, go in the backstage view, on the Project page, tap Import Inspection.

Backstage view

In the Import an Inspection dialog box, select the ImportedSetup folder, and then tap Import.

Import an Inspection dialog box

To use the imported setup, on the Project page of the backstage view, tap Open Setup.

Browse to the ImportedSetup folder, select the appropriate setup, and then tap OK.

Will I be able to import a Magnifi setup to Reddy?

Yes. The upcoming Magnifi 4.0 will support this feature. It is not supported at present.

How can I change the default report page size to A4, for example?

In the backstage view, in the Project section, tap Generate Report. The Section Selection dialog box opens.

Backstage View — Project Section

Section Selection Dialog Box

Select the sections that you want to include in your report, and then tap Next. The Report Summary dialog box opens.

Report Summary Dialog Box

Make the necessary adjustments, and then tap Finish. The report viewer opens, displaying your report.

Report Viewer Window

Tappage-setup-icon. The Page Setup dialog box opens.

Page Setup Dialog Box

 On the Paper Size list, select the desired paper size. Tap Done.

How do I replace the default logo on my reports?

If you have not done so before, connect a USB mass storage device (MSD) to Reddy's USB connector and perform a quick copy. This creates folders on the MSD.

Disconnect the MSD from Reddy and connect it to a computer or network where your logo is located. Copy your logo to the ..Reddy/UserData folder on your MSD. Your logo must be a PNGBMPJPG, or JPEG file.

Disconnect the MSD from your computer or network.

Connect the MSD to the USB connector on the side of Reddy.

Perform a quick copy to synchronize the most recent data on the MSD.

In the Magnifi GO backstage view, tap Preferences.

general-preferences

Tap Select Company Logo. The Company Logo dialog box opens, listing the logo file on the MSD.

Tap the logo file, and then tap OK.

How do I configure the alarm indicator on Reddy?

The alarm indicator has not yet been integrated to Magnifi GO 1.0. It will be integrated in a future version of the software.

Magnifi

Will I be able to import a Magnifi setup to Reddy?

Yes. The upcoming Magnifi 4.0 will support this feature. It is not supported at present.

Does Magnifi run on Windows® 10?

Yes. Magnifi runs on Windows® 10. Earlier versions run on Windows 8, Windows 8.1, and Windows 7 (32-bit and 64-bit versions). Earlier versions were not been extensively tested on Windows 10, therefore we are unable to guarantee their stable operation with this operating system. Only Magnifi 4 and later versions are supported by Windows 10. We are not be in a position to provide any valuable assistance if problems arise while with earlier versions of Magnifi running on Windows 10.

What are the minimum system requirements to run Magnifi?

Almost any new computer on the market can run Magnifi without problems. However, your computer should minimally meet the following:

  • Operating system: Windows® 7 (32 bits or 64 bits)
  • Processor: Intel® Core™ i5 or equivalent, or more a powerful processor
  • Memory: 4 GB (ideally, 8 GB or more)
  • Hard disk drive: 500 GB or more
  • Built-in network card. Modern, thin laptops are often not equipped with a built-in network card. Use a USB network adapter.
  • Screen: 13 in. (ideally 15 in. or more). For extensive analysis, we recommend that you use a second, 22 in. external monitor with Full HD capabilities.
  • Screen resolution: 1366 × 768 pixels or more

Is it possible to read data acquired with MultiView with Magnifi?

Yes, with certain limitations.

  • You must run Magnifi 3.3 or more.
  • It is only possible to read raw data, which means that the original processed MultiView channels and depth curves are not imported. It is still possible to build setups compatible with the MS5800 with Magnifi that include all the processing and sizing curves, and then use this setup to read the MultiView data, but this is tricky. You should then be able to analyze your data with the increased performance of Magnifi.
  • Magnifi can read ECT, RFT, MFL, and NFT tubing data. It can also read ECA data, but only partially.
  • Magnifi cannot read MultiView IRIS data.
  • Magnifi cannot read data from TC4700, TC5700, or TC6700 test instruments.

Is it possible to read data acquired by Magnifi with MultiView?

No. MultiView is unable to read Magnifi data.

Can Magnifi export data to alternate formats?

Yes. You can export most reporting data from Magnifi to TubePro, CARTO, and TSD.

Can I drive an MS5800 or a TC7700 with Magnifi?

Yes. However, Magnifi cannot drive the IRIS portion of an MS5800 test instrument.

Magnifi does not display correctly. The window layout is out of its proper order. How do I fix this?

This issue has to do with Windows. If your operating system’s display settings are set to Medium (125 %) or Larger (150 %), the Magnifi user interface will not be displayed properly. To correct this, you must configure Windows display settings to Smaller (100 %).

The issue will be corrected in an upcoming release of Magnifi.

Magnifi does not display my entire IRIS scan. What can I do?

Because of the way Magnifi displays IRIS scans, you must first redimension your C-scan so that it is displayed properly on-screen.

Can Magnifi assist in analyzing data?

Yes. Magnifi is equipped with several features such as automatic landmark detection, 2D/3D C-scans and, others that help make inspection data analysis simpler.

Ectane® 2

Do you need BootP to use the Ectane 2?

No. The Ectane 2 uses a simple, automatic protocol that allows you to simply connect your probe to the test instrument and start using it right away.

Does the Ectane 2 recharge its batteries?

Yes. Simply plug the Ectane 2 into an external power source to recharge the batteries. It takes approximately 8 hours for the Ectane 2 to recharge fully depleted batteries in its off state.