Technicien, après-vente sénior

As a regional Senior After-Sales Technician, you will be responsible for the calibration, testing, and repair of Eddyfi Technologies products, including management of customer cases (technical support) and return merchandize authorizations (RMA). It is a strategic position within a new company location, with opportunities to progress and support our customers in the Australasia region.

Responsibilities

• Use electronic test equipment, diagnostic software, precision tools and measuring devices for equipment calibration.
• Perform wiring, soldering, and assembly of specialized electronics and electromechanical components.
• Analyze, diagnose, troubleshoot and repair customer-owned equipment.
• Provide training to customers on the calibration and repair of Eddyfi Technologies products.
• Manage the annual calibration of laboratory equipment to ensure traceability in accordance with NIST and internal Quality Assurance policies.
• Maintain the proper working order and operation of laboratory equipment.
• Maintain and organize calibration data and test documentation.
• Assist with shipping and receiving of deliveries and support general office management.
• Perform all work in accordance with internal safety policies and procedures.
• Assist with management of customer cases and RMA’s, including tracking and responding to support inquiries.
• Uphold close relationships with regional sales managers to support customers and participate in sales calls visits when required.
• Manage office administration.

Required Experience

• Minimum of 8 years in a similar role.
• Associate degree electronics, computer repair

What we're looking for

• Certification and demonstrated skills in through hole and surface mount soldering and rework.
• Ability to troubleshoot and repair sensitive electronics and electro-mechanical equipment.
• Ability to multi-task, employ effective time management skills, and work independently with minimal supervision.
• Ability to effectively communicate with customers regarding service orders, quotations & support cases.
• Ability to work with technical sales specialist and sales managers.
• Basic computer knowledge and proficiency using MS Word, Excel and Outlook.
• Ability to work in a multicultural and decentralized organization.
• Experience with NDT products and/or materials evaluation equipment a plus.
• Familiarity with networking a plus.
• Availability for occasional travel.