Eddyfi instruments are rugged and reliable because we take extraordinary measures to ensure that they will provide many years of dependable service. Ectane Service Plans (ESP) give you access to a variety of services to maintain your Ectane instruments in top working condition at a fixed budget.
ESPs are associated to specific instruments (serial number) and offer you peace of mind knowing that your investment is well protected, functional, and up-to-date.
An annual calibration performed by Eddyfi guarantees its quality and is crucial to instrument precision.
Electronics and Firmware Updates
We are constantly working to improve the efficiency and dependability of the Ectane. With an ESP, you are entitled to every proprietary electronics update of the system. We also make sure that your firmware is up-to date.
Preventive Maintenance Inspection
This inspection covers 25 essential points of your instrument’s functionality, which contributes to minimize unforeseen failures and unnecessary down time. Includes internal mechanical and electronics tests, necessary cleaning, and part replacement according to the terms of the comprehensive extended warranty (below).
Comprehensive Extended Warranty
The comprehensive extended warranty completely covers your Ectane from all failures arising from the normal use of the instrument for the duration of the service plan. The warranty also fully covers parts and labor in case of repairs.
Priority Repair Services and Tech Support
Any equipment covered by an ESP is fast tracked. The typical turnaround time from the time the instrument is delivered at our offices for repair is 48–72 business hours. The typical answer time for technical support requests is one business day.
All ESPs include annual calibrations and preventive maintenance inspections, a full extended warranty, firmware updates, application of all proprietary engineering changes (electronics), as well as priority repair services and technical support from the date of purchase over the entire period of the plan. Benefit from substantial savings by purchasing one of our longer plans for peace of mind.
- 1 additional year (total coverage: 2 years)
- 2 additional years (total coverage: 3 years)
- 4 additional years (total coverage: 5 years)
- Annual calibration
- 25-point preventive maintenance inspection
- Comprehensive extended warranty covering parts and labor
- Electronics and firmware updates
- Priority repair services and technical support