After-Sales Coordinator


  • Houston

Career Types

Houston, TX

Position Overview

The incumbent of this position is responsible for monitoring and enforcing the Eddyfi Technologies after-sales internal processes, maximizing customer service and support within the North America and Latin America regions. It’s an exciting role in a growing after-sales & customer experience team, with opportunities to implement change in a global organization. This person will be managing internal systems and urgency requirements related to customer cases and Return Merchandize Authorization’s (RMA’s) regionally.


  • Monitoring of the support case management process and system regionally, including regular interaction with support and service personnel to ensure customer urgency is a priority.
  • Authorization of escalation & priority levels for customer cases regionally.
  • Managing data input for customer cases, maximizing integrity and consistency for continuous improvement.
  • Implementation, monitoring and enforcing of the Return Merchandize Authorization (RMA) process at all service center locations regionally, including documentation management.
  • Work in collaboration with the global after-sales team to ensure standardization of services across all locations, and continuous improvement of processes and tools to maximize customer experience.
  • Managing regional customer service email and phone systems.


  • 3 - 5 years of relevant experience in a customer focussed role.
  • College level education is required.
  • Experience of working using processes in a tech company is desirable.
  • Experience using Salesforce or other customer relationship management tool would be advantageous.

What we're looking for

  • Advanced English language required, with Spanish & Portuguese an asset.
  • Strong personality with ability to find solutions under pressure.
  • Self-organized.
  • Proactive and customer-oriented.
  • Strong team focus with good communication skills.