Customer Success Program

Designed with You in Mind

At Eddyfi Technologies, support isn’t an afterthought—it’s part of the product.

Our Customer Success Program was built by listening—gathering insights from inspectors, engineers, and asset managers who rely on our equipment every day. What we heard shaped everything: faster access to expertise, less daily hassle, and fewer interruptions. But above all, a desire for a true NDT technology partner—not just a provider.

That’s exactly what this program delivers.

It reflects what people in the field really need: practical tools, proactive help, and confidence in every inspection. This isn’t just a service plan. It’s a partnership.

What Sets It Apart

The Customer Success Program provides an experience that goes beyond what’s included with your equipment. It’s designed for those who want more control, more confidence, and more from their investment.

Whether you’re looking to maximize uptime, strengthen team collaboration, or maintain peak performance across your fleet, this program gives you structured access to the tools, people, and insights that make a measurable difference.

You decide what level of support fits your needs—scalable options are available to match your operation. And because everything is delivered by the people who build and deploy our technologies around the world, you’re backed by real expertise at every step.

Support That Works Like You Do

Support is embedded into your workflow—available directly through your instrument via the Get Assistance feature. Share your screen and allow remote control via the Zoom integration tool. No ticket backlogs or scripted interactions—just fast, effective resolutions from people who’ve been in the field.

The Eddyfi Customer Portal brings everything together. From service tracking and maintenance scheduling to product documentation and case history, your team gains complete visibility and control. Quickly download certificates, request assistance, access our Knowledge Base, or schedule your next calibration—all in one place.

Knowledge That Stays With Your Team

With the Eddyfi Academy, your team gains unlimited access to self-paced learning, from basic theory to advanced application tutorials. Whether you’re onboarding a new hire, ramping up training time, or refreshing your skills, everything you need is at your fingertips—anytime, anywhere.

Tools That Power Team Collaboration

The Eddyfi mobile application (available for free on Apple and Google Play stores) allows inspectors to capture and tag photos in real time—adding context to data while the job is still in progress. The integrated OneDrive sync ensures data is backed up after each shift, and Zoom integration enables live remote training, mentoring, or troubleshooting. Whether supporting a junior inspector or coordinating with analysts off-site, your team stays connected and productive.

Data Access Without Bottlenecks

Desktop Companion software allows managers, analysts, and technicians to prepare, review, report, and collaborate off-instrument—freeing up tools in the field and reducing friction in your workflows. No license juggling, no delays, just seamless access to data analysis and setup creation software for whoever needs it.

Protecting What Matters

Our refurbishing service includes deep cleaning and hardware refresh—replacing key wear components like screens, bumpers, and side panels as needed. This process ensures that your instrument comes back from calibration looking good as new. It’s more than upkeep; it’s peace of mind.

And when the unexpected happens, accidental damage coverage ensures that you will be taken care of in case of impact or water damage. Whether repair or replacement is required, we’ll help keep your operations running smoothly.

Take Hold of the Present. Own the Future.

This program was designed for people who take pride in their work, those who understand that great inspections require more than great tools. They require trust, readiness, and the right support at the right time.

Because when you take hold of the highest-performance instruments, you’re helping secure the future for all of us. We’re with you all the way.

Let’s Get to Work

The Customer Success Program is available for all active Eddyfi instruments, with flexible coverage options to match your operational needs and risk tolerance.

Let’s protect your investment, support your team, and keep your inspections running at their best.